Jessica Rivera Ramos

Jessica Ramos is a Data Analyst with Bryson Harris Suciu DeMay.

Jessica has an extensive background in legal operations and quality assurance, specifically in optimizing workflows and building multi-phase frameworks. She has guided improvements in data integrity and led process improvement initiatives, across complex healthcare and claims environments. She is adept at developing automated tools, supporting cross-functional teams and working within a variety of operational areas.

An overview of her operational expertise includes:

• Lead architect of a multi-phase QA program, including scoring methodologies, error classification systems, sampling logic, and remediation workflows.
• Develop automated tools to enable real-time performance trending, follow-up tracking, and root-cause visibility
• Design and maintain operational workflows including case creation, assignments, verification logic, and follow-up correspondence.
• Partner with operations, human resources and legal leadership to align performance expectations, strengthen accountability, and ensure consistent evaluation standards.

Special Investigations

A unique part of her work in data analysis included analyzing healthcare claims patterns to support investigations in a variety of legal situations. She prepared claims summaries, demand letters, intent to refer letters, and civil remedy notices. She also supported the legal team with document review, interrogatories, admissions, and settlement negotiations.

She identified trends within large datasets to evaluate potential class action exposure and acted as a subject matter expert in healthcare claims.

Education

• BBA in Criminal Justice, Colegio University de San Juan
• Certificate, Nova College